Workflow - documentation flow Electornic information flow - documents or tasks are transferred from one employee to another, according to defined procedures.
CRM - client relations management
Accepting orders and queries from clients, their analysis and handling, replying to them.
ECM - enterprise content management
Entering, managing, storing and providing content and documentation related to organisational processes.
BPM - business process management
Defining business processes, assigning rights to specific events, executing and controlling processes, information on expiry, email or SMS notifications.
TQM - total quality management
Employee engagement, process optimisation, resulting in increase in client satisfaction.
DMS - document management system
Shared document work, ability to define who can see the given document and who can edit it.
CMS - content management system
Allows authors to add and edit information and publish it for all or selected readers.
KB - knowledge base
Robust knowledge base with the ability to sort by categories, advanced search options.